Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

21 or older. 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. 

The time to ship after the fulfillment time:

• Northeast: 2-4 business days 
• Midwest: 3-5 business days 
• Southeast: 4-7 business days 
• West: 6-9 business days 

*In very specific cases it can take up to 14 business days 

Consult the guidelines that correspond to your category and fulfillment location. 

Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order. 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature. 

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays. 

Use this text to answer questions in as much detail as possible for your customers.

If you enter an incorrect delivery address in connection with your order or otherwise fail to sign for your order upon delivery, email us at support@sorbyadams.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee. 

Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service at support@sorbyadams.com so we can look into it and help you. 

Unfortunately, not at the moment. 

All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received do not match your order, or anything is missing from your order, email us at support@sorbyadams.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. 

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Unfortunately, we are currently unable to accept returns. 

Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at support@sorbyadams.com with a picture of the damage and they will assist you.